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Frequently Asked Questions

Trial

Where do I start?
See Welcome to membermojo!.
Can I go live with the free 60 day trial?
Yes. The trial is fully functional and you can make the system live for members without an annual plan.
Why do I have an Adult membership?
This is just a default membership category to get you started. You can add more categories or change the default Adult category from Available Memberships.
Is membermojo GDPR compliant?
See our GDPR page, which links our Privacy Policy, Terms and Conditions and Security pages.

Membership Administration

How do I add a new administrator?
An administrator is a member with their Site Role field set to Admin. If necessary add a new member record to the Member List page with at least first name, last name and email fields. Once saved change their Site Role field to Admin or Readonly admin. You can do this from the Member List page (scroll right to see the column) or from their member profile page.
How can I receive the daily summary email?
Each administrator or readonly administrator can request their own copy of the daily summary email from the Your Notifications page.
How do I download/export the list of members?
Members details can be download as a CSV file by clicking Download from the Member List page.
How do I find details for a member?
See Quick member lookup
What can a member see?
A member can only see and change their own details. See membermojo Roles.
Can I add a field for administrator use only?
Yes. Add the field on the Member Form page and select Admin only under For lead members.
How do I temporarily suspend reminder emails or members renewing and applying?
Both settings can be found on the Make Live page and can be enabled or disabled at anytime.
Why have members with an expiry date in the past not expired?
See Going Live.

Signing in

Why am I being asked to verify my browser?
See Browser Verification.
How do members sign in?
A member can sign in if enabled using an email address that matches one or more member records. Members sign in by entering their email address into the sign in page, then clicking on a single use, time limited link in the email we send them. Members that visit the site frequently can set a password from Your Membership. Members will only be prompted for a password if they have previously used one.
Can multiple members use the same email address?
Yes. When a member signs in using an email common to multiple memberships they can switch between them by clicking their name in the menu bar.
Can a member belong to multiple organisations on membermojo?
Yes. Member details are held separately for each organisation. If a member uses the same email address for multiple organisations and they sign in from your membermojo pages or by following a link from your membermojo system email, they will see the details you hold for them. Once signed in the member can switch between organisations by clicking their name in the menu bar.

Email

How do I send an email to my members?
See Member Groups & Mailing Lists.
My email to members has bounced with an error
See Send Group Email.
How do I send group email without revealing my address?
See Changing the reply address on Member Groups & Mailing Lists.
How do I temporarily block a member from sending group email?
See Send Group Email.

Payment

Will you automatically remind members with outstanding payments?
No. We can't be certain why the member's payment is still pending so won't remind them automatically. You can create a member group to identify members with a payment pending for more than a number of days, then use that to send a reminder.

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