Member renewals

1. Member signs in to renew

A member can sign in to renew some months before or after their membership expires, but usually follows a renewal link within an automated reminder email.

Members sign in by entering their email address into the sign in page, then clicking on a single use, time limited link in the email we send them.

2. Member reviews a pre-populated application form

The member can make corrections to the data you hold for them before re-ticking any Accept terms fields followed by Next.

If the member has a multi-member membership (such as a couple or family) they then review the information held for linked members.

3. Member confirms details

All details from the form are displayed for the member to review.

If the details are correct the member clicks Checkout.

4. Member chooses a payment method

The member selects one of your pre-defined payment methods.

A welcome pack email is sent to the member and a payment record created.

a) If the payment method is online (PayPal or Stripe) the payment is marked as complete and the membership made Active.

b) If the payment is offline (e.g. bank transfer) the payment will pend and membership made Pending Payment if it has lapsed. The welcome pack includes your offline payment instructions to make payment.

5. Admin confirms receipt of payment (offline payment only)

When the payment arrives an admin marks the pending payment as paid.

The member receives a payment received email and the membership is made Active.